AnaCom, Inc. - Service Contact Information

CUSTOMER SERVICE
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Customer satisfaction is our top priority

AnaCom is a manufacturing company that provides the solution for all transceiver applications! We are committed to work in partnership with our customers to provide superior quality products that will enable their business to grow and prosper.

We assure the best possible quality of service and reliability for customers anywhere in the world. Our customers can count on timely and responsive service for all inquiries.

Technological Expertise

As a recognized leader in the manufacturing of outdoor C and Ku-Band Transceivers for VSAT and Satellite Communications, we continually maintain our statement of

"designed-in: reliability, quality, ease of operation and low cost."

Transceiver Technical Support

Technical Support
(ph. 408.748.7800 ext. 13)
email:

Ron Fischler
(ph. 408.748.7800 ext. 34)
email:

Network Technical Support (contact@kromos.com)

The Kromos group can provide installation, service and maintenance services through its global partners. This includes 24 x 7 service and support no matter where it is deployed. Just an e-mail or phone-call away for installation, remote technical assistance, training and depot parts maintenance.

ph. 408.748.7800 ext. 13
fax 408.748.7801

Administrative Support
(Shipping / Receiving / Accounting)

ph. 408.748.7800 ext. 10

Christian Kan
email:

How To Return Equipment for Repair

Please contact our Customer Service Dept. at 408.748.7800 ext.159 or technical support, , to request an RMA form. The RMA form can also be filled out and submitted online, (see below.)
Fill it out, then fax it to Customer Service prior to shipment to 408.748.7801.
Once the request is received, a Customer Service Representative will contact you with an RMA number.
Once you have received your RMA number please ship the equipment prepaid to the following address:

AnaCom, Inc.
1996 Lundy Ave.
San Jose, CA 95131
USA
Phone: 408.748.7800
Attention: Repair Department

Please ensure that a copy of the RMA Form or RMA information is included in the box(es) with the returned equipment. Please do not send units without an RMA number.

A faxable RMA form is available here:

An online RMA form can be filled out here

If the product(s) is found to be out of warranty, there is an initial cost of $250 for evaluation and testing. A cost estimate will be sent to the customer for the repair, at which time, we will require a Purchase Order to proceed.

Queries regarding repair status can be addressed to Administrative Support at 408.748.7800 ext.153 or .

Warranty Statement

Please review our warranty statement here
(PDF: 21 KB)

Worldwide Service Centers


Asia Service AnaCom Asia Christopher Sivertz 37/121 Moo 6, Klong 1, Klong Luang, Pathumthanee, 12120 Thailand, (Tel) +(66 2) 516 1667 (Cell) +(66 1) 824 0076 (Fax) +(66 2) 516 1013	China Service AnaCom Beijing 白建军 (Bai, Jian Jun) B-401, No.14 ZhongHe Street BDA (BeiJing Economic-Technological Development Area), BeiJing 100176 P.R.China (Tel) 51029881/51029882	People's Republic of China InterStellar Yu Lei Rm. A2002, Intelli Center, No. 18 ZhongGuanCun East Road, Haidian District, Beijing 100083, China (Tel) 86-10-8260 1956 (Fax) 86-10-8260 1559
Europe Service Eclips Systems nv. Eddy Jespers Mercelislaan 8 B-2275 Lille Belgium (Tel) +32 3 3117795 (Fax) +32 3 3115032 www.eclips.be	India Service Satcom Ground Systems Pvt. Ltd. Girish Giriswamy #781, Sougandha, 16th Main Road, BTM 2nd Stage, Bangalore - 560 076 - India. (Tel) 91 80 6682523, 6785434, 6785435 (Fax) 91 80 6682524 sgstech@vsnl.com	Korea Trico Incorporation Sung Min Park 2F, Yang-young B/D, #102, TongUi-Dong, JongRo-Gu Seoul, Korea 110-040 (Tel) 82-2-722-1317 (Fax) 82-2-722-1318 psm@tricoinc.co.kr
Latin America Service VICOM S.A. João Carlos de Mendonça Av. das Nações Unidas, 13797 Bl. III - 21º andar - CEP 04794-000 Morumbi - São Paulo - SP - Brazil (Tel) 55 11 4195-0125 rmal 7141 / 7150 (Fax) 55 11 421 2459 jc@vicom.com.br	Russia Service Satcom Service Office #44, Technopark Business Center VVC (VDNH), Prospect Mira, Moscow, 129223, Russia (Tel) 7 (495) 974-3154/55/56 (Fax) 7 (495) 974-3159 Eugene Bondarenko Manager of Customer Service (Tel) 7 (495) 974-3154 (direct) service@satcom-service.ru	Taiwan Service Transcontinental Enterprise Co., Ltd. Jason Lee 5F-1, No. 15, Lane 174, Sec. 3 Cheng Kung Road, Nei Hu, Taipei 114, Taiwan (Tel) 886-2-8792-2777 (Fax) 886-2-8792-2111 tecsat@seed.net.tw

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