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CUSTOMER SERVICE | |||||||||||||||||
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Technical Support (ph. 408.748.7800 ext. 13) email: |
Ron Fischler (ph. 408.748.7800 ext. 34) email: |
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ph. 408.748.7800 ext. 13 fax 408.748.7801 |
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ph. 408.748.7800 ext. 10 Christian Kan email: |
AnaCom, Inc.Please ensure that a copy of the RMA Form or RMA information is included in the box(es) with the returned equipment. Please do not send units without an RMA number.
1996 Lundy Ave.
San Jose, CA 95131
USA
Phone: 408.748.7800
Attention: Repair Department
A faxable RMA form is available here:
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An online RMA form can be filled out here
If the product(s) is found to be out of warranty, there is an initial cost of $250 for evaluation and testing. A cost estimate will be sent to the customer for the repair, at which time, we will require a Purchase Order to proceed.
Queries regarding repair status can be addressed to Administrative Support at 408.748.7800 ext.153 or .Warranty Statement
Worldwide Service Centers
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Asia Service
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China Service AnaCom Beijing 白建军 (Bai, Jian Jun) B-401, No.14 ZhongHe Street BDA (BeiJing Economic-Technological Development Area), BeiJing 100176 P.R.China (Tel) 51029881/51029882
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People's Republic of China InterStellar Yu Lei Rm. A2002, Intelli Center, No. 18 ZhongGuanCun East Road, Haidian District, Beijing 100083, China (Tel) 86-10-8260 1956 (Fax) 86-10-8260 1559
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| Europe Service Eclips Systems nv. Eddy Jespers Mercelislaan 8 B-2275 Lille Belgium (Tel) +32 3 3117795 (Fax) +32 3 3115032 www.eclips.be
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India Service
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Korea |
| Latin America Service VICOM S.A. João Carlos de Mendonça Av. das Nações Unidas, 13797 Bl. III - 21º andar - CEP 04794-000 Morumbi - São Paulo - SP - Brazil (Tel) 55 11 4195-0125 rmal 7141 / 7150 (Fax) 55 11 421 2459 jc@vicom.com.br
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Russia Service Satcom Service Office #44, Technopark Business Center VVC (VDNH), Prospect Mira, Moscow, 129223, Russia (Tel) 7 (495) 974-3154/55/56 (Fax) 7 (495) 974-3159 Eugene Bondarenko Manager of Customer Service (Tel) 7 (495) 974-3154 (direct) service@satcom-service.ru
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Taiwan Service
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