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CUSTOMER SERVICE
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Customer satisfaction is our top priority
AnaCom is a manufacturing company that provides the solution for all tranmission and receiver applications! We are committed to work in partnership with our customers to provide superior quality products that will enable their business to grow and prosper.

We assure the best possible quality of service and reliability for customers anywhere in the world. Our customers can count on timely and responsive service for all inquiries.
ODU Technical Support
As a recognized leader in the manufacturing of C and Ku-Band ODUs for VSAT and Satellite Communications, we continually maintain our statement of
"designed-in: reliability, quality, ease of operation and low cost."
Technical Support
ph. 408.519.2062 ext. 36
email:
Ron Fischler
ph. 408.519.2062 ext. 28
email:

Network Technical Support
The Kromos group can provide installation, service and maintenance services through its global partners. This includes 24 x 7 service and support no matter where it is deployed. Just an e-mail or phone-call away for installation, remote technical assistance, training and depot parts maintenance.
Technical Support
ph. 408.519.2062 ext. 36
fax 408.519.2063
email:

Administrative Support
(Shipping / Receiving / Accounting)
Christian Kan
ph. 408.519.2062 ext. 10
email:

 

How To Return Equipment for Repair
  1. Please contact our Customer Service Dept. at 408.519.2062 ext.13 or technical support, , to request an RMA form. The RMA form can also be filled out and submitted online, (see below.)
  2. Fill it out, then fax it to Customer Service prior to shipment to 408.519.2063.
  3. Once the request is received, a Customer Service Representative will contact you with an RMA number.
  4. Once you have received your RMA number please ship the equipment prepaid to the following address:
    AnaCom, Inc.
    1996 Lundy Ave.
    San Jose, CA 95131
    USA
    Phone: 408.519.2062
    Attention: Repair Department
    Please ensure that a copy of the RMA Form or RMA information is included in the box(es) with the returned equipment. Please do not send units without an RMA number.

A faxable RMA form is available here: PDF icon

An online RMA form can be filled out here

Warranty Statement

PDF iconPlease review our warranty statement here
(21 KB)

If the product(s) is found to be out of warranty, there is an initial cost of $250 for evaluation and testing. A cost estimate will be sent to the customer for the repair, at which time, we will require a Purchase Order to proceed.

Queries regarding repair status can be addressed to Administrative Support at 408.519.2062 ext.10 or .

 

AnaCom Service Centers

Worldwide Service
AnaCom, Inc.

Owen Lee
1996 Lundy Ave.
San Jose, CA 95131
USA
(Tel) +1 408.519.2062 ext. 36
(Cell) +1 415.420.5233

 

Asia Service
AnaCom Asia

Christopher Sivertz
37/121 Moo 6, Klong 1,
Klong Luang,
Pathumthanee, 12120 Thailand,
(Tel) +66 2516 1667
(Fax) +66 2516 1013
(Cell) +66 8 1824 0076


 

China Service
AnaCom Beijing

王 蒙 (Meng, Wang)
3105 Building One, Wanda Plaza
93 Jianguo Road
Beijing, China 100026
(Tel) +86 10 58203823 Ext.801
(Cell) +86 15011013101


 

 
Authorized Service Representatives

Europe Service
Eclips Systems nv.

Eddy Jespers
Mercelislaan 8
B-2275 Lille
Belgium
(Tel) +32 3 3117795
(Fax) +32 3 3115032

www.eclips.be

 

India Service
Satcom Ground Systems Pvt. Ltd.

Girish Giriswamy
#781, Sougandha,
16th Main Road, BTM 2nd Stage,
Bangalore - 560 076 - India.
(Tel) 91 80 6682523, 6785434, 6785435
(Fax) 91 80 6682524


 

Korea
Trico Incorporation

Sung Min Park
2F, Yang-young B/D, #102,
TongUi-Dong, JongRo-Gu
Seoul, Korea 110-040
(Tel) 82-2-722-1317
(Fax) 82-2-722-1318


Latin America Service
VICOM S.A.

João Carlos de Mendonça
Av. das Nações Unidas, 13797
Bl. III - 21° andar - CEP 04794-000
Morumbi - São Paulo - SP - Brazil
(Tel) 55 11 4195-0125 rmal 7141 / 7150
(Fax) 55 11 421 2459


 

Taiwan Service
Transcontinental Enterprise Co., Ltd.

Jason Lee
5F-1, No. 15, Lane 174, Sec. 3
Cheng Kung Road,
Nei Hu, Taipei 114, Taiwan
(Tel) 886-2-8792-2777
(Fax) 886-2-8792-2111


 

Russia Service
Satellite Solutions, LLC

Eugene Bondarenko
Office #37, Building #2
Altufievskoye shosse 48,
Moscow, 127549, Russia
(Tel) +7 (495) 640 0546 ext. 103
(Fax) +7 (495) 640 0546 ext. 101


 

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